Client Portal

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Why has the login screen changed?

Our new login system is designed to keep your personal information more secure. We have also simplified the login process, as you now only need to enter two pieces of information.

Don't have a login? - Click here to get your unique registration link.


Why am I being asked to login again?

We have recently changed the way our portal works in order to make it easier to use and more secure. Instead of logging in with your surname, postcode and date of birth, we now ask customers to enter an email address and password.

If you have just logged in the old way, you should have been asked to enter your email address and choose a new password. From now on, you will only need these details to access the portal.


I entered my email address, but I haven’t received the confirmation email. What should I do?

Please check your spam or junk folder. If the email isn’t there, please double-check that you have entered your email address correctly.


I don’t have an email address. Can I still access the portal?

If you don’t have an email address, you won’t be able to access the client portal. There are however several free email providers available - click here to find out more.


What are the benefits of using the client portal?

The Gladstone Brookes Client Portal is an easy and convenient way to view any correspondence we have sent you for any claims we have handled for you, without you having to make a phone call.

Your Privacy

All of your data is controlled & processed in accordance with the General Data Protection Regulation & will be used to help us process your case.

Our Privacy policy can be accessed using this link.